FAQ


Delivery

We deliver nationwide, to all 26 counties in the Republic of Ireland.

Dublin - Because we’re Dublin based (Blackrock, to be precise) we use a local courier to for all orders located around Dublin. Orders will be delivered every FRIDAY.

*Order cut off time for Friday delivery is 6pm Thursday.

Nationwide - For nationwide deliveries, your orders are collected by our nationwide delivery partner twice a weekYou will be contacted to let you know when your order is out for delivery (typically arrives 1-3 working days from notification).


Click & Collect - Is currently unavailable until we can find a solution to a better checkout process through Shopify. 

We currently do not offer next day delivery at this point in time, but we are working on it.

We currently do not deliver to Northern Ireland.

Shipping costs

We offer free shipping for all orders over €75.

For orders under €75:
- €7.50 for Dublin delivery
- €12.50 to deliver to the rest of Ireland.

These prices are purely to cover the costs of packaging and our courier partners. We do not make any profit from shipping costs.

Minimum Spend

We have a minimum spend of €20.

Dublin delivery only - what does this mean?

Unfortunately some of our larger plants can only be delivered within Dublin. We’re working on a solution to offer nationwide delivery on all products.

Cancel or amend orders

It is possible to make a change to your order, or cancel your order. To do so you must email us at hello@pottymouth.ie with your order number and request as soon as possible. Unfortunately, we’re not able to make changes 24 hours prior to delivery as your order will have been packed and processed.

Sustainability

95% of our packaging is biodegradable, recyclable or made from recycled materials (and we’re working hard on the last 5%!) 

We also are working with Tree-nation to reduce our carbon footprint by planting trees. Stay tuned to find out what else we are doing...exciting!

Not happy with your order

If you’re not happy with your order, contact us within 14 days of receipt by emailing hello@pottymouth.ie. We review things on a case by case basis but we’ll do what we can to find the best option for you.