FAQ


Delivery

We deliver nationwide, to all 26 counties in the Republic of Ireland.

We pack and ship orders Tuesdays, Wednesdays and Thursdays only. 

Click & Collect - Is currently unavailable until we can find a solution to a better checkout process through Shopify. 

We currently do not deliver to Northern Ireland.


Shipping costs

We offer free shipping for all orders over €75.

For orders under €75:
Standard Delivery - €8
Express Delivery - €11 (cut off time for next day delivery is 2pm)

These prices are purely to cover the costs of packaging and our courier partners. We do not make any profit from shipping costs.

Minimum Spend

We have a minimum spend of €20.

Dublin delivery only - what does this mean?

Unfortunately some of our larger plants can only be delivered within Dublin. We’re working on a solution to offer nationwide delivery on all products.

Currently, Dublin Delivery Only items are delivered on Fridays. 


Cancel or amend orders

It is possible to make a change to your order, or cancel your order. To do so you must email us at hello@pottymouth.ie with your order number and request as soon as possible. If your order was placed on a Tuesday, Wednesday or Thursday, it is likely to be packed and shipped the same day or day after. 


Sustainability

95% of our packaging is biodegradable, recyclable or made from recycled materials (and we’re working hard on the last 5%!) 

We also are working with Tree-nation to reduce our carbon footprint by planting trees. Stay tuned to find out what else we are doing...exciting!

Find out how to dispose of our packaging here. 

Not happy with your order

If you’re not happy with your order, contact us within 14 days of receipt by emailing hello@pottymouth.ie. We review things on a case by case basis but we’ll do what we can to find the best option for you.